- Client satisfaction is guaranteed.
- A detailed line-item estimate is created to outline deliverables decided upon through initial analysis of client needs and feedback.
- The estimate is modified as needs evolve.
- If modifications are deemed significant pricing will be adjusted and agreed on.
- Clients pay for services delivered at a pre-determined hourly rate unless a flat rate service has been agreed upon.
- Typically, clients are invoiced monthly with payment terms of "Due on receipt".
- Payment terms are 50% deposit prior to work starting and 50% (remaining balance) due prior to go live.
- A detailed timesheet is provided with all invoices.
- Email support is free and best effort. Phone and online support is billed at the agreed upon rate.
